Bilkisu A. Ogirima is an accomplished business leader with over 16 years of experience in client relationship management, business development and organizational strategy. She currently serves in a senior management role at Norrenberger Pensions Limited where she currently heads the Customer Experience Department, driving customer‑centric initiatives and operational excellence.

Her career spans leadership positions at AccessARM Pensions, Access Pensions Limited and Sigma Pensions Limited, where she managed high‑net‑worth portfolios worth over ₦176.5 billion, led strategic business growth projects, and enhanced customer satisfaction through process improvements and proactive engagement.

She holds an MBA from Anglia Ruskin University, United Kingdom, a Postgraduate Diploma in Strategic Management and Leadership from Metropolitan School of Business Management United kingdom and a Bachelor of Arts in Linguistics from the University of Jos. Bilkisu has also completed multiple professional trainings in strategic brand management, key account management, and business communications, equipping her with the expertise to deliver sustainable growth, innovative customer service strategies and trusted pension services.